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    Most popular questions

    • The card holder will be able to pay for the products (fuel and non-fuel) selected at the time of the fuel card creation.

      The card holder will be able to pay for the products (fuel and non-fuel) selected at the time of the fuel card creation.

    • Prices for LPG change from time to time. However current prices are as follows.

      Pack

      FullSet

      Refill

      3kg

      175,100

      28,000

      6kg

      218,500

      56,000

      12.5kg

      352,200

      113,000

      38kg

      747,400

      300,000

      Prices for LPG change from time to time. However current prices are as follows.

      Pack

      FullSet

      Refill

      3kg

      175,100

      28,000

      6kg

      218,500

      56,000

      12.5kg

      352,200

      113,000

      38kg

      747,400

      300,000

    • No we do not.

      No we do not.

    • You can get you Gas cylinder filled at ay Total Service station and authorised distributor points.

      Contact us on Airtel 0752793555

      You can get you Gas cylinder filled at ay Total Service station and authorised distributor points.

      Contact us on Airtel 0752793555

    • Yes you can exchange your cylinder at any of Total Stations. Please avail a receipt of your original purchase. 

      Top Up Charges
      Top Up Cost
      From 3kg to 6kg Ugx 70,000/=
      From 6kg to 12.5kg Ugx 220,000/=
      From 12.5kg to 38kg Ugx 493,000/=

      Yes you can exchange your cylinder at any of Total Stations. Please avail a receipt of your original purchase. 

      Top Up Charges

      Top Up Cost
      From 3kg to 6kg Ugx 70,000/=
      From 6kg to 12.5kg Ugx 220,000/=
      From 12.5kg to 38kg Ugx 493,000/=

       

    • Visit our website on https://total.ug & refer to our social media platfroms and price poster at the service station always 

      Click READ MORE for price details.

      ​CYLINDER ​REFILL ​FIRST CHARGE
      ​3kg ​Ugx 30,000/= ​Ugx 160,000/=
      ​6kg ​Ugx 57,000/= ​Ugx 200,000/=
      ​12.5kg ​Ugx 118,000/= ​Ugx 328,000/=
      ​38kg ​Ugx 265,000/= ​Ugx 655,000/=

    • Ensure your weigh your cylinder at the service station before purchase.

      Ensure your weigh your cylinder at the service station before purchase.

    • Yes you can; as long as its not restricted to a particular product.

      Yes you can; as long as its not restricted to a particular product.

    • For engine oil changing, one must be well prepared.

      Before learning how to change engine oil, we remind you that checking engine oil color will not give you any information about its degradation

      If you are wondering how to change engine oil, you must check if you have all information needed:

      In some cases, engine oil change can be easy, in other cases you need special tools.

      Before changing engine oil beware that the engine oil is a highly sensitive part of your engine

    • It depends on the size of your engine. For a passenger car, you need between 3 and 7 liters but in some cases, for cars with a dry oil sump it can be 10 to 12 liters and even more.

      Before changing engine oil beware that the engine oil is a highly sensitive part of your engine

    • The exact oil volume is indicated in your user manual or can be asked to your service partner. The oil filter must be changed at the same time. Therefore, the oil volume is slightly higher when you renew the oil filter at the same time.

      Before changing engine oil beware that the engine oil is a highly sensitive part of your engine

    • Most people overlook checking engine oil. It’s easy to do but can cause major damage requiring thousands of money in repairs. You need to check engine oil before any long trip to avoid major damage. In case of use for work, we recommend that you check your engine oil level daily.

      Checking engine oil is quite easy

      We recommend that you check the engine oil level in the morning when the engine is cold and most of the oil has run down into the engine’s oil sump (Crankcase). The oil sump forms the bottom of your engine and is the reservoir for the engine oil. You will need a clean cloth or paper towels, a can of oil and a funnel. We also recommend wearing disposable gloves. Use only the recommended oil for your engine. Find the right QUARTZ engine oil for your engine at LUBE ADVISOR.

    • The metal parts of your engine suffer the effects of friction as they rub together. This generates heat and leads to premature wear and tear. The lubricant helps to reduce the effects of friction between the moving parts. As a result, they wear out more slowly and do not heat up. The right engine oil reduces the amount of friction, which improves the performance of the engine and also reduces its fuel consumption. But that's not all. Your lubricant protects your engine against corrosion and acid attacks. It also helps to reduce the temperature of your engine.

    • You are about to change your oil, and you're wondering which of the lubricants available on the market you should choose. It's really a choice that depends on your vehicle as stated by the Original Equipment Manufacturer. The right lubricant will meet international standards (ACEA, API, ILSAC, JASO), as well as the specifications of each manufacturer (ex: Renault RN0710, PSA B71 2290, BMW LL-04….) To make your choice, first check your vehicle's maintenance manual to find the standard or authorized lubricant recommended by the manufacturer. This should match the information on the   product available in our different TotalEnergies ranges.

    • Most people don’t know that used motor oil can be recycled. Keep your used motor oil in a clean, leakproof container like a plastic jug or bottle. Make sure the cap is tightly sealed and store in a cool, dry place away from heat, sunlight, children and pets. Used motor oil can't be recycled if it's mixed with other liquids like antifreeze or brake fluid.

    • Many auto parts stores and some service stations will take used motor oil and oil filters for recycling. We collect used oil as well, so you can also call our sales manager, who will advise you on the best option. Don't put it out with your normal trash!

    • Under optimal conditions (stored in the original, unopened containers at moderate temperatures), motor oil usually remains stable for an extended period. There should not be deposits on the bottom of the container. You cannot redissolve the deposits by simply shaking the container. The oil must be replaced. That said, an engine oil’s properties are best if it is used within two years. After that, we recommend replacing the oil.

      Don’t put the old oil in the trash. Oil should be recycled. In incidences where you have not used your vehicle for a period of 6 months, we advise you to change the engine oil before your next use.

    • To choose the proper type of oil for your vehicle, you need to understand the significance of oil composition, viscosity ratings, and approvals:

      - Oil composition:

      Lubricants are either fully synthetic, synthetic based technology, semi-synthetic or mineral.
      The biggest part of a lubricant is composed of base oils while the remaining part are oil additives which help to protect your engine against wear and corrosion and keep it clean.

      80% of a lubricant is composed of base oils while the remaining 20% are oil additives which help to keep your engine cool, clean, and corrosion-free.

      - Viscosity graded:

      Oil is graded and identified by its viscosity, which determines its ability to flow. Two types of oil are on the market: single-viscosity oil(Mono-grade) and multi-viscosity oil(Multi-grade). Almost every vehicle is designed to run on multi-viscosity oil. The lower the number, the thinner the oil and the more easily it flows. In 10W-30 oil, for example, the two numbers mean that it’s a multi-viscosity oil. The 10W is an index that refers to how the oil flows at low temperatures (in Winter); 30 refers to how it flows at high temperatures.

      To find out which viscosity to choose for your vehicle, look in your owner’s manual for an oil viscosity chart

    • Engine oil viscosity refers to how easily oil pours at a specified temperature. Thin oils have a water-like consistency and pour more easily at low temperatures than heavier, thicker oils that have a more honey-like consistency. Thin is good for easier cold weather starting and reducing friction, while thick is better for maintaining film strength and oil pressure at high temperatures and loads.

    • Coolant is a liquid stored in your car’s radiator. It has two main functions: helping to prevent engine overheating and corrosion and lubricating the parts it is in contact with, like the water pump.

    • A coolant should be always an antifreeze. These fluids keep liquids from freezing at low temperatures and boiling at temperatures over 100° Celsius, which are common in city traffic in the summer. Only the correct mix ratio between antifreeze and water provides the required protection for your cooling system.

    • There are two main groups of antifreeze, mono ethylene glycol-based and mono propylene glycol-based. We recommend you to refer to the owner’s manual to find out which type your engine needs and the correct antifreeze ratio (antifreeze has to be mixed with water). Each antifreeze contains special additives to prevent corrosion of the metal surfaces in the cooling system. Do not mix different antifreezes, which will adversely impact additive performance.

    • The automaker specifies how often coolant should be changed. Please check the owner’s manual or ask your dealer or garage.

    • Checking antifreeze is very easy.

      There is no need to remove the cap on the radiator. Just check to see if the liquid reaches the “full” mark on the side of the reservoir. If it doesn’t, add a 50/50 mix of water and antifreeze. Some coolants are premixed, so read the instructions on the container to see if you need to add water or can use it as-is.

      Only add water to the coolant system in an emergency. If this happens, you’ll have to do a complete flush and change the coolant if the water concentration is above 60% in the coolant after the top-up.

    • Every car model is different when it comes to changing antifreeze. It can be a little tricky to remove all the liquid. In some cases, several screws have to be removed to flush the system. Refilling the system can be even more difficult when there is air in the top parts of the engine. We therefore recommend that you have your dealer or mechanic change the coolant.

    • The concept of food grade lubricants or greases is directly related to protecting people's health and the economic consequences of doing so.
      White oils: traditional oils which have undergone an enhanced treatment to make them as compatible as possible with the requirements associated with public health.  They are extremely clear – hence the name ""white oils"" – and are approved by the Codex Alimentarius Commission.

      Accidental contact: the technical constraints required by modern technologies, as well as the constraints associated with public health requirements have resulted in the development of NSF-H1-registered lubricants for accidental food contact (the successor to the USDA-H1 standard). These are oils and greases that are not harmful to people's health if they accidentally come into contact with foodstuffs. ""Accidental"" means, for example, a leak that was not detected early enough to be stopped, or accidental splashes. 

      Food Processing Aids: For situations when there is direct contact with foodstuffs, vegetable oils derived mainly from rape or sunflower seeds are used. These are very useful when removing biscuits from their moulds, for example: there is no way of avoiding contact with food, and so the components must be even more carefully selected. These oils are referred to as ""Food Processing Aids"".

      The food industry is gradually switching over to NSF-H-registered lubricants and vegetable oils.
      NSF International is a US organization which is considered an authority in the profession, and which serves as a world reference for registering (or not registering) products depending on their composition.

    • We have a wide network and refilling points of authorised distributors. One can refill from any of the points at the same price.

      We have a wide network and refilling points of authorised distributors. One can refill from any of the points at the same price.

       

    • It depends on what someone uses the gas for.

      It depends on what someone uses the gas for.

    • Yes, Upgrading is okay at any of our stations across the country, all you have to do is bring the cylinder you have and pay for a top up.

      Yes, Upgrading is okay at any of our stations across the country, all you have to do is bring the cylinder you have and pay for a top up.

    • You can weigh, if possible.

      Pack

      Empty Cylinder

      Filled with Gas

      3kg

      7.1kg

      10.1kg

      6kg

      8kg

      14kg

      12.5kg

      12kg

      24kg

      38kg

      34kg

      72kg

    • There will be smell like one of rotten eggs. When you pour soapy water over the cylinder, it will bring bubble at the point of leakage.

      There will be smell like one of rotten eggs. When you pour soapy water over the cylinder, it will bring bubble at the point of leakage.

    • There are two numbers on TotalEnergies cylinder, one number with a decimal place means year of revalidation while another means the weight of cylinder with LPG.

      There are two numbers on TotalEnergies cylinder, one number with a decimal place means year of revalidation while another means the weight of cylinder with LPG.

    • We ensure that our cylinders are always revalidated in order to keep our customers safe, and it is not expensive but fairly priced.

      We ensure that our cylinders are always revalidated in order to keep our customers safe, and it is not expensive but fairly priced.

    • Refilling Valves are different, and a cylinder to move from one country to another must have paid taxes which is hard for us to prove that's why we don't refill them.

      Refilling Valves are different, and a cylinder to move from one country to another must have paid taxes which is hard for us to prove that's why we don't refill them.

    • All new and existing customers interested in managing cost and reducing cash exposure.

    • Visit any TotalEnergies service station for a personal B2C card.

      For a corporate card send in your request to [email protected]

      Or call the Card Centre office lines:

      1. Tel:      +256 414-390738/923
      2. Mob:   +256 707-793124

    • A new TotalEnergies card costs 26,800ugx

    • You can load any amount of money.

    • Present the card to the customer attendant at any TotalEnergies service station for the status to be checked (validity and balance).

      The attendant will ask you for quantity or amount of the product(s) you want to buy.

      You will be served with the required product(s) accordingly.

      The attendant will enter the details of the transaction into the terminal and then hand over the terminal to you to confirm if the amount on the terminal’s screen corresponds with the amount of your purchase(s).

      If amount agrees with your purchase(s), validate the transaction by entering your 4-digit PIN code.

      He will take back the terminal while it is printing the receipt thereafter both the receipt and your TotalEnergies card will be handed over to you.

      NB: Never let the attendant key in your PIN code. Always enter the PIN code yourself and Do not keep the PIN with the card.

      If you enter the INCORRECT pin code twice, prompt the attendant to cancel the process, and then verify your pin before concluding your transaction.

      -Note: failure on the third attempt will get the card blocked.

    • Blocked because of a wrong PIN

      1. The B2C card can be unblocked at the Total Energies Service station if the user has the correct PIN with the help of the Station Manager.#
      2. For a B2B Card, unblocking is done at Head Office with the physical card.

      Invalid/Expired/E-purse locked card/Card must be checked.

      1. The card should be returned to TotalEnergies Head Office – Card Centre for checking and revalidation.

    • YES,

      For a B2C card, this can be changed anytime at any TotalEnergies Station.

      For a B2B Card, PIN Reset is only done at TotalEnergies Card Centre.

      ​​​​​​​The physical card should be brought for change of pin code.

    • When you don't have sufficient funds on your card to transact.

      When you enter a wrong card PIN.

      If your card is blacklisted or expired.

    • If you have a card creation form, just fill it and send it to [email protected] or to your sales representative.

      You can as well put your request on your company letterhead and have it signed by an authorized signatory.

      You can also deliver your physical card request to TotalEnergies Card Centre at the Head Office.

    • This can be got from TotalEnergies card center on presentation of your proof of payment.

    • As soon as possible contact TotalEnergies Card Centre Front officer and ask to blacklist the card. [email protected] 

      Or call the Card Centre office lines

       

      1. Tel: +256414-390738/923
      2. Mob: +256707-793124.

      Your responsibility is described in the sales conditions signed during the contract. You can also blacklist your card using My TotalEnergies card Extranet portal

    • Postpaid Card

      This is a pre-approved card credit limit that enables you to access TotalEnergies Services.

      Prepaid Card

      The card is pre-credited with the deposited amount by the Client.

      Recharging can be done at any TotalEnergies Service Station with a physical card.

      Remote re-charging can also be done at TotalEnergies card Centre during business hours.

    • Radio-Frequency Identification (RFID) tags are used to automatically identify, and track fuel transactions attached to a particular vehicle. The tag can be replaced at TotalEnergies card Centre on presenting the physical card and tag replacement fees along with a valid ID of the card user.

    • This is a self-service fleet management system that enables you to control the fuel management aspect of your fleet. It is an interactive web-based tool that enables you to log in and perform selected tasks on your account. Services available on the extranet include:

      • Card Management
      • Credit Management
      • Fleet Analytics
      • Reporting
      • Invoicing
      • Fraud/Anomalies

    • B2C card should be topped up at a Total Energies Service station, this requires a physical card.

      B2B Prepaid card

      A B2B card can be topped up at a TotalEnergies Service station if the card user has cash

      The client can make payment in the bank and load cards via My Total Extranet portal. On loading cards using the portal, a proof of payment must be attached.

      The client can also send their proof of payment along with the card top up request to [email protected]

      B2B Postpaid card

      A B2B postpaid card is topped up at TotalEnergies Back Office on submission of a formal request from an authorized signatory.

    • Your money is safe as long as you report the lost card immediately or get it blacklisted immediately on the Extranet portal

      You can report the lost card to.

      • Any TotalEnergies Station near you.
      • TotalEnergies Sales representative
      • Call the TotalEnergies Card Centre lines 0414 390768/923; 0707 793131/0707 793124
      • Send mail to [email protected]

    • Your PIN is the signature required for all card transactions and as such should be kept secret and private; do not share with a third party. Always keep your card safe.

      In addition to the PIN code, the card can also be secured by a driver code.

      Note that transactions can only occur with the physical card slotted into the terminal with the PIN number typed in

      Don't allow your card to go out of sight when being used for a transaction at any TotalEnergies Service Station.

       

      • Home Sunshine UGX 450,000.
      • Family Sunshine UGX 145,000
      • D.Light S300 UGX 86,400.
      • Home Sunshine – 10Wp, 3 lights, radio and torch, phone charging provision.
      • Family Sunshine – 3Wp, one lantern, phone charging provision.
      • D.Light S300 - 3Wp, one lantern, phone charging provision.

    • Lights and phone charging

    • 2 years

    • Cash. For corporate companies, we can arrange for hire purchase for staff.

    • For bulk purchases you open up an account with TEMUL and either make payments directly through the Bank, pay cash or pay using the TotalEnergies card. Other payment methods such as Visa card and Mobile money can also be used at any TotalEnergies service station.

    • TotalEnergies is a trusted brand therefore guarantee of long service, and warrantee will be honored in case of any challenge.

    • Replacements are done for factory defaults during the warranty period, otherwise we are working on a partnership to handle repairs at a small fee.

    • The panel needs just a little sunshine to charge, so even during rainy seasons the lamp can still charge when the rain stops, it can also be charged directly by electricity in case the area has access to power.

    • At any TotalEnergies Service Stations. Ask for the station dealer or manager or contact our  customer care team on +256 752 793555.

    • NO

    • Contact the TotalEnergies Head Office on +256 752 793555 and we shall receive the product for proper disposal at zero cost.