How does my TotalEnergies Card work?

Present the card to the customer attendant at any TotalEnergies service station for the status to be checked (validity and balance).

The attendant will ask you for quantity or amount of the product(s) you want to buy.

You will be served with the required product(s) accordingly.

The attendant will enter the details of the transaction into the terminal and then hand over the terminal to you to confirm if the amount on the terminal’s screen corresponds with the amount of your purchase(s).

If amount agrees with your purchase(s), validate the transaction by entering your 4-digit PIN code.

He will take back the terminal while it is printing the receipt thereafter both the receipt and your TotalEnergies card will be handed over to you.

NB: Never let the attendant key in your PIN code. Always enter the PIN code yourself and Do not keep the PIN with the card.

If you enter the INCORRECT pin code twice, prompt the attendant to cancel the process, and then verify your pin before concluding your transaction.

-Note: failure on the third attempt will get the card blocked.